Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role
Riskified Partnership Manager is an integral part of the Global Partner team and is a key position to help grow our partner business and support the investment in this important business channel.
In the Partnership Manager role, you will own the development and operation of specific programs that help partners accelerate their Riskified relationship and produce mutual success with merchants.
You will work cross-functionally to build and scope requirements for programs that will solve partner and merchant challenges. The ideal candidate has experience with program development, working cross-functionally, reporting, training and communicating to a variety of audiences and is highly organized. The Partner Program Manager must have the ability and initiative to understand complex business needs and solve them with programs.
What You'll Be Doing
Work closely with business, sales, marketing, technical and operations stakeholders to understand and address partner challenges.
Take feedback from the partner ecosystem to implement, operate, and deliver against program goals.
Leverage your channel knowledge to solve highly complex business challenges through programmatic solutions including working with technical stakeholders on program design.
Develop proposals for new initiatives including return on investment profile and financial analysis.
Operationalize a global partner program with a focus on program recruitment and adoption, reporting, feature roadmap, and problem resolution.
Work with subject matter experts, partners, and other stakeholders to develop internal content that meets audience and program requirements in creative and engaging ways.
Work with cross functional groups including Operations, Enablement, Marketing Business Development and Sales teams to build enablement programs that allow strategic partners to develop capabilities and achieve proficiency according to program requirements.
Develop and mature mechanisms to deeply understand customer and partner needs, gaps, and opportunities
Build and execute a communications strategy to stakeholders including ownership of business cadence
Measure and report effectiveness of program
Own goals/performance reporting
Qualifications
Ability to build consensus, and work well cross-functionally with other departments and different levels of management.
Proven success in building, analyzing, and monitoring KPIs, and success measures.
Comfortable partnering with managers and senior leaders to drive program and project execution.
Superb writing and communication skills
Great interpersonal skills and a team player
Problem-solver, resourceful and independent
Solid process and analytical skills
Strong comprehension skills for understanding needs and concerns while developing and applying solutions.
Ability to learn and adapt to new technologies and principles.
Proven agility to work in a fast-paced and ever-changing environment.
Sensitivity across cultures and languages is critical.
Fluency in Japanese and English - required.
In The News
Reuters: General Atlantic-Backed Riskified is Valued at 4.3 BLN in NYSE Debut
FoxBusiness: Fraud Protection Platform 'Riskified' Begins Trading on NYSE
Announcing Riskified's $165M Funding Round
Fortune Magazine: 25 Best Workplaces in New York
Calcalist: Riskified is the Most Promising Startup
Inc Magazine: Best Workplaces
Built In NYC: 100 Best Workplaces
TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.