Box
N2- Location
- Tokyo
- Posted
New
Business level. The bar most bilingual roles set: meetings, email and documents in Japanese.
On
Tokyo
team and take on the responsibility to lead our new store opening in Osaka.
On will rely on you to help co-define the various store operation processes ahead of
service-minded Sales Advisors who will - under your leadership - run the store on a
daily basis.
oversee all store related operations from inventory to IT systems to customer flows,
as well as all internal team related responsibilities and external partnerships (e.g.
community building).
- Continuously embrace and communicate On’s values and brand philosophy
in team and customer interactions
- Hire & Manage schedules for all store advisors, collaborate with our Talent
team for talent administration & development (e.g. payroll, onboarding, career
progression and recruiting)
- Establish and build external partnerships to boost community engagement
- Take responsibility and create business drivers for store performance and
monitoring of relevant store KPIs
- Oversee inventory management and BoH (Back-of-House) processes for
optimized stock levels and FoH (Front-of-House) operations for exceptional
customer service
- Support piloting, innovation and implementation of new retail solutions
- Execute product strategy and work closely with our sales planning and retail
marketing team for optimize sales funnel & visual merchandising
- Ad hoc duties as needed
- 6+ years of experience in a customer-focused setting including 3 years
managerial responsibilities
- Operational retail experience in a premium, sports, tech and / or fashion
environment is a strong plus
- A collaborative team player with strong interpersonal, hospitality and
communication skills
- Experience creating interactive and meaningful experience for yourcustomers and team members
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
Last checked Nov 5, 2026