Department Operations Project Manager, Inventor Acceleration and Service

For more information about Woven City, please visit: https://www.woven-city.global/

WHO ARE WE LOOKING FOR?

Department Operations Project Manager reports to the OMO Leader and works closely with them to drive a broad range of initiatives related to department operations and service improvement.

Rather than simply operating established processes, this role requires gathering the necessary information from across and outside the Department, structuring key issues, engaging relevant stakeholders, and translating insights into decisions and actions.

We are looking for someone who enjoys bringing clarity to complex, multi-functional environments involving diverse stakeholders—identifying the core issues, determining who needs to make decisions, and defining the next steps needed to move execution forward.

This role will also contribute to transforming the Voice of Customer (VOC) collected from Inventors and on-site operations into meaningful improvements. Rather than treating VOC as isolated feedback, the Assistant Manager will help structure issues, prioritize opportunities, and connect them to concrete continuous improvement actions.

RESPONSIBILITIES

1. Department Operations / Operation Management Office (OMO)
・Support decision-making and action execution by planning and operating key Department meetings, OKR/KPI management, and various management processes
・Identify and organize issues, dependencies, and priorities across multiple functions and stakeholders, driving cross-functional alignment and execution
・Support the development of an efficient and repeatable operating foundation by establishing and improving Department governance, management tools, processes, and information aggregation practices
・Contribute to the visibility of key business operating metrics—including budget versus actual performance, revenue, and profitability—through Department budget optimization activities

2. Continuous Improvement PDCA Based on Voice of Customer
・Collect and organize Voice of Customer (VOC) input and other relevant evidence from Inventors and associated stakeholders to identify and visualize service and operational issues
・Analyze and prioritize issues, and perform the management activities needed to translate them into concrete continuous improvement actions, including coordination with existing initiatives and appropriate escalation where required
・Collaborate with stakeholders to track action progress and develop mechanisms that enable ongoing feedback and continuous improvement

In addition to the responsibilities above, this role will work closely with the Department Head and OMO Leader and may take on a broad range of responsibilities depending on business needs, including advancing Department strategy, organizational operations, and critical initiatives.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business, Management, Engineering, or a related field; or equivalent practical experience
• Experience in project management, program management, business operations, or similar roles involving multiple stakeholders
• Proven experience leading cross-functional projects or initiatives across multiple departments and functions
• Experience managing project schedules, milestones, issues, risks, and action items to drive execution
• Native-level Japanese and business-level English proficiency
• Experience creating and managing documents, spreadsheets, presentations, and business information using tools such as Google Workspace and Microsoft 365

NICE TO HAVES

• Experience in cross-functional roles such as Department or Business Unit operations, PMO, Strategy, or Business Operations
• Experience with OKR/KPI planning, tracking, and management
• Experience planning and facilitating management or executive meetings and supporting decision-making
• Experience improving services through customer experience, Voice of Customer (VOC), customer satisfaction, or related insights
• Experience applying structured problem-solving, prioritization, backlog management, and PDCA/Kaizen methodologies to drive continuous improvement
• Experience designing and building new business processes or operating models from the ground up
• Experience aligning diverse stakeholder interests and priorities and leading consensus-building efforts
• Project or program management certifications, such as PMP

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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)

Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.