Team Director, Account Management

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.

As the Team Director, Account Management for Japan, you will play a pivotal role in driving the growth and success of Sensor Tower in the dynamic Japan market. You will be responsible for overseeing all aspects of our Account Management operations in Japan, including revenue expansion, client management, strategic planning, and team leadership. The ideal candidate is a seasoned professional with a strong background in sales, business development, and leadership, with a passion for driving growth and delivering exceptional results.

Key Responsibilities

• Manage a team of Account Directors focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
• Communication of strategic plans to account teams, and oversee the implementation and execution of those plans.
• Interface with and supports Sensor Tower Account Directors, Sales, Finance, Marketing, Operations and Executive teams.
• Identify and resolve issues/problems encountered by our customers acting as an Executive Sponsor on high profile or Strategic account
• Conducting regular Business Reviews to ensure our plan is aligned with customer business objectives and strategies.
• Design and maintain reports used in sales analysis.
• Conduct C-level discussions with clients to strategize and address their use cases with our platform.
• Bridge the gap between product teams and customers, effectively managing expectations on feature requests and releases.
• Identify product penetration, renewal, and upsell opportunities within your customer base.
• Deliver training, analytics, insights, and best practices to Account Director teams under your management

Experience we are looking for

• 8+ years of experience in Key Account Management, selling complex solutions.
• 3+ years experience managing sales teams that support enterprise & strategic accounts.
• Proven track record of success in sales, business development, and leadership roles, preferably in the SaaS or technology industry.
• Demonstrated ability to lead and inspire teams, drive performance, and foster a culture of collaboration and accountability.
• Highly organized with the ability to track and coordinate a wide series of tasks.
• Deep understanding of the Japanese market, including cultural nuances, business practices, and regulatory environment. Fluent in both English and Japanese (written and spoken).