Service Account Manager / Product Advisor

What You Bring

• Technical Infrastructure Mastery — Hands-on experience with enterprise storage (FlashArray, FlashBlade, or equivalent), container platforms such as Kubernetes, and operational automation via scripting or ITSM integration.

Technical skills related to Cloud Native

Experience in project management, and experience managing mid- to long-term relationships with the same client accounts

• Strategic Communication & Influence — Strong facilitation, negotiation, and conflict-management skills, with a proven ability to influence stakeholders across a matrixed, global organization.

• Bilingual Fluency — Native-level Japanese and business-level English, enabling seamless collaboration between local customers and international APJ teams.

• Solution-Oriented Leadership — A track record of managing complex initiatives with a results-driven mindset, building lasting professional relationships and solving hard technical problems.

• 3+ years of enterprise infrastructure operations experience (vendor, SIer, or in-house), ideally including on-site/managed-service operations experience.

Mind and Behavior

• Proactive – Tends to notice things early and likes to take initiative when possible.

• Starts with "Why" – Tries to understand the purpose behind actions before diving in.

• Self-Disciplined – Generally consistent and reliable, even without close supervision.

• Critical Thinking – Comfortable thinking things through logically and considering different angles.

• Team Player with Professionalism – Works well with others and maintains a respectful, professional attitude.

• Speak Up in Meetings – Willing to share thoughts and input rather than staying quiet.

Why This Role

• Executive exposure — Regular, direct engagement with customer C-level stakeholders, shaping strategy rather than just executing tickets.

• Global stage, local depth — Lead cross-functional resolution efforts spanning APJ and global teams, while remaining deeply embedded with your Tokyo-based accounts.

• Influence beyond your desk — Your field insights directly shape Pure's service delivery framework — not just your own accounts.

• Career runway — A natural path from technical trusted-advisor to strategic account leadership, at a company defining the next generation of enterprise data infrastructure.

Location: Tokyo office (in-office environment, per Pure's policy; PTO, travel, and approved leave excluded).

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.