A Career with Point72's Facilities Team
The Facilities team at Point72 delivers a high level of corporate services to our offices around the globe, including real estate, property management, construction project management, day-to-day operations, maintenance, and security.
WHAT YOU'LL DO
- Provide day-to-day on-site AV support for meeting rooms, conference spaces, and events in the Hong Kong headquarters.
- Deliver remote and coordinated on-site AV support across APAC offices, including India, Tokyo, Singapore, and Sydney.
- Troubleshoot AV issues related to video conferencing, audio, displays, room control systems, and live meeting/event support.
- Perform routine AV health checks, preventive maintenance, basic configuration, and coordinate repairs or upgrades with vendors/internal teams.
- Provide first-line IWMS support, including room booking, desk management, workplace services, and day-to-day user assistance.
- Support IWMS user onboarding, training, testing, deployments, upgrades, and enhancement requests across APAC.
- Monitor IWMS system performance and data accuracy, ensuring configurations align with physical workplace layouts.
- Act as the primary APAC point of contact for AV and IWMS solutions, based in Hong Kong.
- Promote global standards, best practices, and consistent user experiences across APAC offices.
- Gather and communicate APAC feedback and requirements to global teams and represent the region in global AV/IWMS initiatives.
WHAT'S REQUIRED
- Experience providing AV support in a corporate or enterprise environment.
- Knowledge of Poly video conferencing platforms incl. Microsoft Teams, Zoom etc. and enterprise AV systems.
- Experience supporting an IWMS or similar workplace technology platform.
- Strong troubleshooting skills and a service-oriented mindset.
- Clear, professional communication skills with the ability to support senior stakeholders.
- Ability to work independently and collaboratively across regions.
- Willingness to provide on-site support and occasional off-hours assistance, including limited travel within APAC as required.
- Commitment to the highest ethical standards
WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community