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Overview
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Interview Process
Meet your Guidepoint Recruiter!
Initial Candidate Screen
Meet the Guidepoint Teams!
Hiring Manager Interview
Hiring Team Interview
Mock Assessment
Complete a stimulated client request and gain more insight into the role
Mock Review Interview
Interview Process Outcome
Who We Are
Team-oriented and collaborative
Hard-working professionals who strive for excellence
Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What you will own
Work with Project Managers and other team members to develop strategies for satisfying each client project request
Operate in a sales environment to identify the best experts to join our network who provide consultant for client projects
Utilize LinkedIn, press releases, case studies and the internet to identify the best experts for clients to get their strategic or investment questions answered
Screen experts for their suitability for specific client projects and create professional profiles for client consideration
Operate with a global teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors
Experience you will bring
Bachelor’s degree or above
Previous internship, volunteering or extracurriculars
Skills you will bring
Desire to work in a sales/ lead generation role that is KPI and metrics-driven
Ability to work in a fast-paced entrepreneurial environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills in Japanese and English
Demonstrated ability to work both individually and as part of a team
What We Offer
Client Service Associates can earn up to ¥7,180,000 (for strong performance) over a twelve-month period. The compensation package consists of an annual base salary which includes a fixed overtime allowance, and variable compensation linked to individual performance.
Hybrid work environment, 2 days work from home
International exposure to the global Guidepoint client service teams
Monthly commissions paid in USD
Generous paid annual leave
Casual and entrepreneurial work environment
Social and team-building events
Central office location in Marunouchi, located near Otemachi and Tokyo stations
About Guidepoint
Guidepoint powers end-to-end research workflows for the world’s best research teams.
Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.
At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.