The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.
As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Support and Product Teams on campaigns, programs, and content. You will report to the Director, Professional Services.
The impact you will have
Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
Identify opportunities for new services by understanding and addressing potential new use cases and the ability to articulate the business value in the upsell, or extension of services
Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
What we look for
Strong fundamental knowledge around end-to-end data systems Implementation from both the technology, operations, and security/governance lenses. Production-level implementation experience as an engineer or as a project manager is preferred
Proven experience in the following
Selling services offerings at either implementation, advisory, education, and change management capacity.
Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution to both business and technology audiences
Consistent track record of identifying customer needs and successfully implementing solutions
Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology
Strong problem solving skill about customer’s pain points by using modern technologies, particularly AI agents
Excellence in presentation skills, providing proposals that enforce good project governance and drive scalable delivery practices to both internal and external executives
High-level orchestration skills to align both internal and external stakeholders when proposing large initiatives
Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
Prior experience in project/program proposal to customers at Consulting, SI, Software/Cloud Vendor is highly preferred
Bachelor's degree in Computer Science or related educational background
Excellent verbal and written communication skills in Japanese
Excellent written communication skills in English
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.