Our Technical Account Management (TAM) team helps customers find clarity in their work and get results with Asana. TAMs are Asana experts and productivity partners who are passionate about investing in our customers’ success. We help customers resolve technical inquiries, guide architectural decisions, and educate them on best practices for long-term scalability. Within the organization, we amplify our customers’ voices in product development and maintain an active dialogue with our product and engineering teams.
As a Technical Account Manager at Asana, you’ll act as a strategic technical advisor to our largest and most complex enterprise customers. You’ll partner closely with customer stakeholders to drive technical enablement, ensure sustained adoption, and align Asana’s capabilities with their organizational goals. This is a cross-functional role requiring strong technical acumen, customer empathy, and the ability to influence both internal and external stakeholders.
This role can either be fully remote depending on where you live in Japan, or based in our Tokyo office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements. Occasional domestic travel to customer sites may be required for key meetings and on-site support.
What you’ll achieve
Own post-sales technical relationships for enterprise customers, serving as their primary advisor and partner as they scale on Asana.
Deliver best-practice guidance on Asana APIs, third-party integrations, authentication (SAML/SCIM), cloud security, and administrative governance tailored to each customer’s technical environment.
Maintain in-depth knowledge of customer technical architecture and business priorities to proactively anticipate and solve technical challenges.
Partner with Sales and Customer Success Managers (CSMs) to monitor customer health, track engagement trends, and identify risk early while uncovering expansion opportunities.
Coordinate technical escalations, migration projects, and critical incidents in partnership with cross-functional teams, ensuring clear communication and prompt resolution.
Standardize technical knowledge across the team by developing reproducible best practices, documentation, and playbooks.
Collaborate with Support, Product, and Engineering to deliver a unified customer experience and advocate for customer needs on the product roadmap.
About you
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
5+ years of experience in a customer-facing consultative technical role (such as TAM, Solutions Engineer, or Implementation Consultant) within the SaaS space.
Background in workflow management, automation, or business process management (BPM) software, with a focus on solving problems in the application layer and business logic.
Proven track record partnering with and influencing senior stakeholders in large enterprise environments.
Strong technical acumen across APIs, system integrations, enterprise authentication protocols (SAML, SCIM), and cloud IT infrastructure.
Native-level fluency in Japanese (verbal and written), with professional working proficiency in written English (reading and writing, with company-provided AI translation tools welcome).
Strong presentation, documentation, and communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences.
Process-driven approach with a focus on establishing scalable playbooks and continuous operational improvement.
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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